The Twisted Pine

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Opinions

• Jason Carletto

  Feb, 17 2018
  ★ ☆ ☆ ☆ ☆
  Unfortunately I used to love comin here and buying all sorts of items here until a few days ago. Back in feb I was away and my husband wanted to surprise me with a Fox pelt I saw and wanted. He went and purchased it and put it away until I got back. I came back to Colorado beginning of may where I went to see what he bought me and saw the beeper was still on the item. We made the long drive back there to get the beeper taken off and while there purchase some other items. We did. We got three items that totaled $77.00. The lady took off the beeper and that was all. Went on our way. Two days later we look at our bank statement and the charge of $77 is pending, ok. And after that a charge for $134.49 was pending from there as well. Ummm we didn't buy anything else. We called and the manager said they don't recall selling the fox and can't find the receipt. So they took it upon them selves to charge a random amount with out our authorization. The fox was almost $300 so where did that number come from? And why didn't the sales person ask for the proof of purchase which we have our credit card statement to prove it. I can't believe they had the audacity to charge a random amount and asked for me to send them the proof of purchase of the fox before they will return the charge, which I did but that is still illegal for them to do. That is fraud. My bank will take care of this. But they made it sound like they do this all the time when ppl come in w the tag/ beeper still on. Very unprofessional and very illegal. I will never ever shop here again. They had no remorse or took responsibility. They made it seem like it's our fault that this happened. All they had to do was ask to see proof of purchase and this all would be avoided. It's sad that it came to this. Beware of that place. Don't use cards if you do go. All scammers

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